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I’m back February 1, 2015

Posted by dawnshifter in Uncategorized.
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with O2 email broken, felt quite isolated & out of touch all week After contacting O2 on Twitter, finally I can get my main emails again. Today’s combination of O2 & Sky, online text chat & a real, patient, knowledgeable person on the phone sorted it all out. I can now get O2 email on the desktop & also while I’m away from home – a wrinkle I never knew I had access to.

Took a while to work through all those waiting emails, but at least I’m reassured nothing urgent’s been missed. Maybe I need to make more use of this Twitter?

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“Julia, Star treatment awaits you at Sky” January 23, 2015

Posted by dawnshifter in Uncategorized.
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This is star treatment? . a ‘discontinued service’ message , when I use the number O2 recomends?

TO WHOEVER BELIEVES IN BETTER AT SKY: time to make it better January 23, 2015

Posted by dawnshifter in Uncategorized.
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OK: once on the merry-go-round is enough. Sky says not their problem, see O2. O2 says nothing to do with them, see Sky. Nothing moved. No give. this is as bad as the NHS: not my fault, not my problem.  am I really the only customer inherited from O2 with this problem? give me a good reason to keep handing over money every month. do you really have so many customers you can afford to lose a few? Or is this a crude attempt to get me to take your other services?