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mobile madness June 12, 2013

Posted by dawnshifter in rant.
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I am on the brink of cancelling my new O2  mobile contract if only they would pick up.  45 minutes in a queue & counting.  Hours of frustration.  another company that tells you what you want to hear until they have you hooked.

this new phone has a mini chip, which I asked about & the nice man said no, it didn’t, I could just put old chip into new phone to transfer contacts.

although they knew the old phone  was   failing,  they’ve been sending “helpful” texts to it.

after 24 hours  & 3 calls, got phone working, but not still able to transfer contacts.  Latest advice was to connect to PC & use Nokia Suite software.

connecting phone to PC, it won’t let Windows install it as a device.

the Nokia suite software on the PC has all my contacts in it, but the updated version needed for new phone is now crashing the PC.

O2 helpline basically said that this is not their problem (wrong! who do I have the contact with?) & put me through to a Nokia automated service.  When I didn’t fit their choices, that threw me out & their online support is failing to recognise my Login, but won’t let me use another, as someone already has this number registered. Yes! Its me!

its great to be educated & not have t use swear words:

imbecilic; moronic; money-grabbing;

59 minutes in the queue now

uncaring; bottom-liners, bottom-feeders.

over an hour.  there must be hundreds of people trying to cancel.  this only reinforcing, not getting me to give in.

as for putting the mini chip in, this phone is not for the elderly or anyone with eg a tremor or just unsteady hands.  come to think of it, not sure how anyone with acrilic nails would cope.

this would make a good article – anyone think of a magazine with the right target audience?    intelligent, fairly IT & technology proficient  people with not a lot of spare time on their hands.  ie not a yufe who wants to waste time randomly pressing things to see what happens.

one hour, 11 minutes & they only have to hang on another 44 minutes & the helpline closes.  Meanwhile, I’ll be staying up all night to do all the jobs I can’t do sitting by the PC with the phone plugged into it.

insincere timewasters;

my call is in a queue & will be answered as soon as one of their advisers becomes available.  at least they don’t have the nerve to say my call is important to them.  Clearly its not.  nor those of other contract holders if they can’t even staff the helpline adequately.

one hour, 22 minutes.  helpline closes in 33 minutes.  I think they’re going to make it.

WHAT IS SO DIFFICULT HERE?  do they really have so many customers, they don’t care about losing them?  are we really not worth the effort?  what happened to job satisfaction?  an hour 31 minutes & I have to switch the lights on to see the keyboard.

haven’t mentioned their choice of music here – helping with the winding up.  my one conversation is that this call is ar least going via my mobile and SHOULD BE FREE – IT BETTER BE.  earlier calls when the mobile wasn’t working were 5p a minute.  beginning to see how O2 makes its money?    they have my broadband contract too – or did until they sold it to Sky.  Was that to concentrate on core business?  if so, its not working.

14 minutes until the helpline closes.  now I have to stay on the phone to see what happens.  tired, thirsty, dissatisfied,

well! one hour 46 minutes in & a man with a difficult accent says yes, he will put me through to customer services bur can’t deal himself.  customer srvices says he doesn’t have the ansewr & can’t try Nokia careline as it shut at 7pm & doesn’t open until 9am.  give me one good reason not to cancel, ironing calling!  and i haven’t resorted to a single expletive.  think i prefer one of those big old mobiles – the sort you could use as a doorstop and  defensive weapon too – this one’s good for nothing.  Smart?  where smart?  how smart? who smart?